Our providers work by appointments which can be made by phone or in person. While every effort is made to ensure that you are seen at your scheduled time, all appointment times are approximate as individual patients with the same problem can require different amounts of time. Also, unfortunately, emergencies do occur and surgeries can run longer that expected, thus, delays are often unavoidable. Your patience is appreciated.
Cancellations
If you need to cancel or reschedule your appointment, please notify us as far in advance as possible. This allows for time to accommodate other patients. Regrettably, emergencies will occasionally require us to reschedule your appointment with little or no notice.
Initial Visit
Please arrive early for this visit, as you will be asked to complete a Patient Information Form as well as a Medical History Form. Please be sure to bring your Health Insurance card(s), Photo ID and any medical records or x-rays pertaining to your condition.
Records Release
Your medical records and chart information are held in the strictest of confidence. Information can only be released to other physicians, insurance companies, attorneys, or other agencies after you have completed and signed a record release form.
Telephone Procedures
All telephone calls are received thru our main switchboard, and then directed to the appropriate party. Emergency calls will be handled promptly. A staff member will take your information and the appropriate member of our team will return your call.
Prescription Refills
For prescriptions refills, please call your pharmacy directly and they will contact our office. Prescription refills are not addressed outside of normal business hours.
After Hours
In case of an emergency, your provider is available for advice or emergency care. Our after hour message will direct you to the appropriate number to call. Routine matters should be addressed during regular working hours.
Billing and Payment
Unless prior arrangements are made, payment is expected at the time of your office visit. You may request an itemized statement including all charges and your diagnosis.
As a courtesy to you, we will file your insurance claim for you, if you provide us with all the needed information. However, ultimately, you are the responsible party for your bill.
A monthly statement will be sent out on all outstanding account balances. Accounts without regular payment will be turned over to an outside Collection Agency.
Financial Hardship
Unfortunately, there are times when circumstances make it impossible to meet your obligations. If you are in this situation, please contact our billing department. We are willing to work out payment arrangements with our patients in an effort to avoid collection proceedings.
